Travelers Informations

F.A.Q Questions ?


Dear Guest

waiting to be able to send you more precise answers I am sending you this list of probable answers you need ,if you have extra questions for me ,do not hesitate to write to me and I will answer you with plessure as soon as possible,my WhatsApp number is

0039 33437 23038 Cristina

1.- What is the maximum number of guests that can sleep in the Villa ?

9/10 guests sleep comfortably on beds in the Penthouse, and 8 guests in the ground floor Sun Suite.

2.- What is the beach at Playa del Secreto like ?

The beach is covered with white sand with no rocks or sea grass. The water is very clear and has a turquoise color. Exercise caution with high surf conditions, you might encounter an undertow current.

3.- What services are covered by the rental fee ?

Your rental includes housecleaning 3 days a week and assistance of our villa manager.

4.- Are meals included in the rental fee ?

No. You can hire the villa Chef at an extra cost. Check out our Food Service section.

5.- Where can we shop for groceries ?

The closest grocery store is called “Super Chedraui” and “Super Aki” located right on Hwy 307 on the entrance to Puerto Morelos (going north from Casa Chanty) 7 minutes away by car. There are also several large grocery stores in Playa del Carmen (12 miles south) including Walmart, Soriana, and Sam’s Club.

6.- Where can I got out for dinner ?

You can find a wide variety of good quality restaurants and bars in Playa del Carmen and Puerto Morelos. Our villa manager will be happy to help you.

7.- Is the tap-water safe to drink ?

No, the tap water is trucked in from Puerto Morelos and during the rainy season collected from the rooftop catchment system, therefore it is not safe to drink. Villa rentals include unlimited supplies of jugs of purified water.

8.- Can you rent Jet Skis ?

No. Jet Skis are not allowed at Playa del Secreto.

9.- Are there hospitals nearby ?

Yes, Amerimed private hospitals are found in Playa del Carmen and Cancun. In Cancun we also recommend Hospiten and Galenia. Villa Sol y Luna’s manager can recommend private doctors and specialists.

10.- How can I get Mexican pesos ?

By using your credit card at any ATM machine in Puerto Morelos, Playa del Carmen and Cancun. Otherwise, banks and money exchange offices in Playa del Carmen and Cancun can exchange your US dollars, Euros, (or other foreign currency) for pesos.

11.- What is the weather like ?

You can check our current weather at the Weather Channel.

12.- When is the Hurricane Season ?

In the Yucatan Peninsula the hurricane season normally starts in September and ends the second week of November.

13. What is the refund policy if the Villa is not available due to a hurricane ?

Guests will be able to reschedule their stay or receive a full refund.

14. What is the Rental Policy ?

50% upon acceptance of this rental agreement

For PAYPAL payments please add 5,5% of the total amount when sending the money.

No commissions apply for payments by wire transfer.

For reservations cancelled 60 days or more prior to guest arrival, the following options are available:

70% refund from the total paid, minus bank commission.

A credit letter for the 100% of the total paid, to be used within 1 year towards another reservation, starting from your original guest arrival.

Balance which must be paid 30 days before arrival.

If the cancellation is made less than 30 days no refunds will be given but you can rebook the

vacation on another date with 1 year time by paying a $350usd cancellation fee, excluding

thanksgiving week, Christmas and New Year

Rental policy for COVID apply in case of

*Positive Test

*Closure of the borders by the government

In the presence of a declaration of positivity to the covid test ,or in the case of the closure of the

borders by the government the week will be rescheduled with 1 year time by paying a $250usd cancellation fee.

Excluding thanksgiving week, Christmas and New Year

15.- Is the Villa stocked with basic seasonings and consumables ?


16.- Is there food service available ?

Yes, check our Food Service Section.

17.- Where can we buy liquor ?

All grocery stores sell liquor in Mexico.

18.- What services are available at the Villa ?

Chef service Massage therapist , Grocery/alcohol stocking service (when hiring the Chef) Airport transportation and more. Just ask our on-site manager for assistance.

19.- Is topless bathing allowed ?

No topless sunbathing is not allowed.

20.- Are there a lot of beach vendors hassling people on the beach ?

No!, absolutely none.

21.- Can we light a bonfire on the beach ?

Bonfire are not permittet for security reazon and Fireworks and Chinese floating lanterns are forbidden though.

22.- Should I purchase travel insurance ?

Emergency changes of plans can always occur. Travel insurance is a good idea to protect your vacation investment.

23.- What documents do I need to travel to Mexico from the US or Canada ?

Traveling to Mexico as a tourist does not require a visa for US or Canadian citizens, but a valid passport is required.

24.- What documents do my children need to travel to Mexico from the US ?

Children need proper identification just like their parents. A US Passport is recommended, but other US Citizenship documents such as a certified copy of a US Birth certificate, a Naturalization Certificate, a Consular Report of Birth Abroad, or a Certificate of Citizenship are acceptable. In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child’s travel.

Parents of underage children (under 18 years old) should carefully document legal custody prior to traveling to Mexico. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and Mexican authorities. In cases in which a minor child is traveling to Mexico alone or in someone else’s company, then both parents (or the sole, documented custodial parent) should provide notarized consent.

If a child traveling to Mexico has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and Mexican authorities, such as a birth certificate or adoption decree, that they are indeed the parents.

25.- Is there a US or Canadian Embassy in Cancun ?

There is a US Consular Agency in Cancun and another one in Playa del Carmen, part of the US Embassy to Mexico. The US Department of State provides information online for travelers to Mexico. The same is true for Canadians.

26.- Do I need to speak Spanish ?

No, our on-site staff speaks sufficient English.

27.- How secure is Casa Chanty and the surrounding areas ?

Beaches are within Federal Zone in Mexico , which means we can not restrict people walking in front of the villa . As a safety guideline Remember to lock the front of the villa when you are at the pool and always lock the villa completely when you leave the house. This includes all the windows, front door, kitchen, and the sliding glass doors.

Also, when you leave the beach at the end of the day, be sure to bring in beach towels, all snorkeling gear and beach toys.

Our staff will help but we ask for your cooperation. The owner and staff at Casa Chanty are not responsible for loss of any valuables.

28.- How is the zika virus ?

We have never had a guest infected with Zika by a mosquito bite . There are “Aedes Aegypti” mosquito that carries the dengue and zika viruses in the Yucatan peninsula but so far only isolated cases of Zika were reported last year in the peninsula interiors.

We recommend pregnant women use mosquitoes anti repellent lotions or creams when you go out after 6 PM and keep all windows and screen sliding doors closed.

29.- Where can we test for covid?

Covid tests easily performed In the pharmacies of Playa del Carmen in Puerto morelos without reservation the result is delivered in 15 minutes and also sent to the mobile phone translated into English.

The simplest and nicest place to carry out the covid test for only 500 pesos and in a very quiet form is at the restaurant of the hotel Ojo de Agua in Puerto morelos just 5 minutes by car from us the time to have a coffee and the answer your test will have already been delivered

If you wish It is also possible to carry out the covid test directly in our property by agreeing with the on site manager.

30. Are wedding permitted?

Group & wedding group bookings: For questions on terms and conditions please contact the resort directly.

Promotions are non refundable and must be paid in full when reserving.

Exceptions to our policy cannot be made for any reason, including weather, injury, or personal emergencies. We do not offer credit or refund for arriving late or leaving early.

31. Are Pets permitted?


We allow pets case by case (only Casa Angelica and Coco s Villa) previous consent and we ask you to please let us know in advance. Pets are only allowed once approved by the Villas management. Pets are only allowed with leash and can not be left in the villa without supervision.

Policies subject to change by Casa Chanty management without notice.

32. Internet

Internet WiFi is included in the rental

There are 5 MB available for Cottage Angy Suite 10 MB for Penthouse, Sun Suite, Casa Angelica and Coco s Villa, while 20 MB are also available upon request and at an extra cost of $ 35usd per week.