Rental Policy
50% upon acceptance of this rental agreement
For PAYPAL payments please add 5,5% of the total amount when sending the money.
No commissions apply for payments by wire transfer.
For reservations cancelled 60 days or more prior to guest arrival, the following options are available:
70% refund from the total paid, minus bank commission.
A credit letter for the 100% of the total paid, to be used within 1 year towards another reservation, starting from your original guest arrival.
Balance which must be paid 30 days before arrival.
If the cancellation is made less than 30 days no refunds will be given but you can rebook the
vacation on another date with 1 year time by paying a $350usd cancellation fee, excluding
thanksgiving week, Christmas and New Year
Rental policy for COVID apply in case of
*Positive Test
*Closure of the borders by the government
In the presence of a declaration of positivity to the covid test ,or in the case of the closure of the
borders by the government the week will be rescheduled with 1 year time by paying a $250usd cancellation fee.
Excluding thanksgiving week, Christmas and New Year
Villas Check-In Check-Out
Check-in time is at 4 p.m. , and check-out time is at 10 a.m. During peak periods, check-in may be delayed one hour.
Changes on dates:
If you need to change your dates and the new reservation dates results in less nights, no refunds apply.
Group & wedding group bookings: For questions on terms and conditions of group contracts please contact the resort directly.
Promotions are non refundable and must be paid in full when reserving.
Exceptions to our policy cannot be made for any reason, including weather, injury, or personal emergencies. We do not offer credit or refund for arriving late or leaving early.
Pets:
We allow pets case by case (only Casa Angelica and Coco s Villa) previous consent and we ask you to please let us know in advance. Pets are only allowed once approved by the Villas management. Pets are only allowed with leash and can not be left in the villa without supervision.
Policies subject to change by Casa Chanty management without notice.