Rental Policy
50% upon acceptance of this rental agreement
To ensure fair management of reservations and protect availability, the following cancellation policy applies:
1.Reservation Terms
• Guests may reserve units up to several months in advance. During this period, the reserved unit is blocked from being rented to other potential guests.
2.Cancellation Policy
• Cancellations made at least 60 days prior to the check-in date are eligible for a refund, subject to the conditions outlined below.
• If the reservation has been held for four months or longer before cancellation, a non-refundable management fee of $300 USD will apply, regardless of the cancellation date.
3.Management Fee Explanation
• The management fee is intended to cover administrative costs and lost booking opportunities caused by holding the unit for an extended period of time.
4.No Exceptions
• This policy applies to all reservations, including those booked through direct inquiries or third-party platforms.
5.Booking Modifications
• Any modifications to your booking (e.g., changes to dates or number of guests) must be requested in writing and may be subject to availability and additional fees.
By making a reservation, you acknowledge and agree to the terms outlined in this policy.
If you have any questions or require clarification, feel free to contact us directly.
Balance which must be paid 30 days before arrival.
Changes on dates:
If you need to change the booking less than 30 days before your arrival and the new dates result in fewer nights, no refund will be issued for the reduced nights.
Group & wedding group booking
For questions on terms and conditions of group contracts please contact the resort directly.
Promotions are non refundable and must be paid in full when reserving.
We do not offer credit or refund for arriving late or leaving early.
Pets:
We allow small size pets (case by case) (only in Casa Angelica or Coco s Villa) previous consent and we ask you to please let us know in advance. Pets are only allowed once approved by the Villas management. Pets are only allowed with leash and can not be left in the villa without supervision.
Policies subject to change by Casa Chanty management without notice.