Last updated: October 2026
1. Who we are
Casa Chanty — Beach Villa Suites (“Casa Chanty”, “we”, “us”) operates https://www.beachvillasuites.com and rents beachfront villas and apartments in Playa del Secreto, Quintana Roo, Mexico (Camino Punta Celis, Lote 20, Fracc. II Playa del Secreto, Municipio Playa del Carmen 77740). This policy explains how we collect, use and protect your personal data when you visit the website, contact us or book a stay.
2. Information we collect
- Contact and booking details you give us through forms, the booking calendar, email or WhatsApp: name, email, phone number, travel dates, number of guests and your messages.
- Information needed for your stay, such as guest names and arrival details.
- Technical data collected through cookies and similar technologies: IP address, browser, device and the pages you visit.
- Comments or reviews you choose to submit.
3. How we use your information
- To answer your questions and manage bookings.
- To prepare your stay and arrange the services you request, such as airport shuttle, private chef or massage.
- To send confirmations and other messages related to your booking.
- To keep the website secure and to understand how it is used, so we can improve it.
- To comply with legal obligations.
4. Cookies and analytics
The website uses cookies that are necessary for it to work and, with your consent, cookies that help us measure visits and improve the site, such as analytics tools. You can accept or decline non-essential cookies in the cookie banner and change your choice at any time in your browser settings.
5. Who we share data with
We do not sell your personal data. We share it only as needed with service providers that help us run the website, send emails, manage bookings or provide services you ask for, and when the law requires it.
6. International transfers and retention
Our website and service providers may process data in countries other than your own. We keep your data only as long as we need it for the purposes above or to meet legal obligations.
7. Your rights
Depending on where you live, and under applicable law (including Mexican data protection law and, for guests in the EU or UK, the GDPR), you may have the right to access, correct or delete your data, to object to or restrict its use, and to withdraw your consent. To exercise these rights, contact us using the details below.
8. Security and changes
We take reasonable measures to protect your data, but no online service is completely secure. We may update this policy from time to time, and the date at the top shows when it was last changed.
9. Contact
For any question about this policy or your data, please get in touch through our contact page.